TERMS AND CONDITIONS
1.1 – Our general terms and conditions apply when you as a consumer company or institution (customer) place an order on the website www.studiogiftig.nl or www.studiogiftig.com. An agreement is concluded between the customer and Studio Giftig. All contact details as well as additional information about Studio Giftig are listed on this website. The conditions apply when an order is placed in our webshop.
1.2 – Studio Giftig reserves the right to refuse or change your order in certain cases (for example, when the customer provides incorrect personal data and/or has payment problems).
1.3 – Studio Giftig cannot be held liable for any incorrect information regarding product stock availability writing errors publication of incorrect images errors in the product description or technical specification incorrect prices and price adjustments (such as price changes by the printer). Studio Giftig has the right to correct such an error and to change or update the information at any time. If a customer has ordered an item for which an incorrect price is stated Studio Giftig will of course inform the customer and wait to see whether the customer accepts the price change. After this the order will be further processed. All images on the website are for illustrative purposes only. There is no guarantee that such illustrations are an exact representation of the product. Studio Giftig is not liable for information on the website that comes from a third party.
1.4 – The website and all content on this website is owned by Studio Giftig. The information is protected by intellectual property rights and trade laws. This means that it is not permitted to copy or use brands trade names product names images and graphics design layout as well as information regarding products services and other content without the written permission of Studio Giftig.
2. AGREEMENT AND ORDER
There is only a purchase agreement when Studio Giftig has confirmed the order (by email). We recommend that you keep this confirmation in case you want to contact Studio Giftig. You can cancel your order until it is confirmed! When an order is revoked Studio Giftig will refund the order.
3. PRICES COSTS AND PAYMENT
The prices as stated on the website apply to orders placed on the website. Prices are stated in euros and include VAT. Shipping costs and any payment costs are listed separately.
4. PROMOTIONS AND OFFERS
Studio Giftig can offer promotions. Studio Giftig reserves the right to withdraw such promotions at any time. Upon termination or revocation of a promotion these terms and conditions apply without modification. Offers on specific items are valid for a certain period and while stocks last.
5. DELIVERY AND DELIVERY
Our products are normally delivered within the number of days stated on the website. Unless expressly agreed otherwise.
6. RIGHT OF WITHDRAWAL
No right of withdrawal applies to all purchases made via the website that are customised. The right of withdrawal is excluded for all custom-made products and you can therefore not return them. This is personalized and cannot be reused again. The right of withdrawal therefore does not apply. The sale is final after successful payment.
7. WARRANTY AND COMPLAINTS
7.1 – A warranty applies to the products of Studio Giftig. Warranties apply only to original manufacturing defects. The order confirmation serves as proof of warranty. There is no warranty on products damaged at the time of assembly.
7.2 – If you want to make a claim under the product warranty you must inform Studio Giftig.Complaints must be reported within 7 days.
7.3 – Studio Giftig reserves the right to reject a complaint if it appears that the product is not defective in accordance with the applicable consumer protection law.
8. FORCE MAJEURE
Studio Giftig is not responsible for delays caused by circumstances beyond our control. eg. labor disputes war extreme weather conditions fire lightning terrorist attacks changed government measures technical problems errors in electrical telecom or data connections or other communicative connections. As well as disruptions or delays in supplier services due to circumstances as stated above. These circumstances result in exemption from liability and action. In the event such a situation arises Studio Giftig will inform the customer about this both at the beginning and at the end of the relevant situation. In the event that the circumstances persist for more than two months both the customer and Studio Giftig have the right to cancel the purchase with immediate effect.
9. CHANGES TO THE TERMS AND CONDITIONS
Studio Giftig reserves the right to change the terms and conditions at any time. Any changes to the terms and conditions will be published on the website.
10. APPLICABLE LAW AND DISPUTES
10.1 – Disputes must first be resolved by contacting Studio Giftig.
10.2 – If the dispute cannot be resolved the customer can lodge a complaint directly on the European Commission’s dispute mediation platform. When the customer submits a complaint to this platform the matter will automatically be forwarded to the appropriate dispute resolution committee. This body will then contact us and try to resolve the dispute without going through a court.
10.3 – Disputes regarding the interpretation or application of these terms and conditions are subject to and construed in accordance with Dutch law and will be settled exclusively by the Dutch courts.
These Terms and Conditions are determined by Studio Giftig on: September 21 2022